Stop Talking Already!
This is a guest post by Laura Caton from The Cornerstone Group Inc. www.thecornerstonegroupinc.com
To listen well is as powerful a means of influence as to talk well, and is as essential to all true conversation. ~Chinese proverb.
On May 21, more than 200 people attended the Sales 2.0 Conference hosted by Selling Power Magazine in Boston; unfortunately I was not one of them. However, a good friend of mine did attend and she came back from this meeting, brimming with enthusiasm. As we sat enjoying a delicious glass of chardonnay Saturday night, she explained her renewed gusto for selling–she was reborn. We talked about social networking and how this was the new way to generate leads. We both bemoaned the lead time for closing a sale and how businesses appear to be paralyzed by spending, any spending!
One of the more interesting observations that apparently came out of this conference for her was from Gerhard Gschwandtner, Founder and CEO of Personal Selling Power Inc. In his opening speech, “7 Key Trends in Selling,” he talks about ditching the pitch. (btw, Bonnie offers a program called Ditch the Pitch). She said, “You know, it’s more about having a conversation. It’s more important than ever before to talk with prospects, as opposed to at them.” Wow, I didn’t know this was a news flash. I was even more surprised to hear my friend, who I also saw at the hunter/sales person personified, say this straight faced—as if this was news to her! Quite frankly, I was more interested in drinking my wine and talking recipes from this month’s Food and Wine.
Curious as to what else happened at this conference, I went on the Sales 2.0′s web site for more information. I stumbled upon this, Barry Trailer, a Partner at CSO Insights, was quoted as saying, “The number one mistake I see in the area of “customer engagement” is that the Sales Reps think they should be doing all the talking”. Okay, maybe doing the stop, listen and listen is a news flash!
As a wholesaler for a large mutual fund company in the early 80′s, the sales approach was the same; product, product, product. Every quarter was devoted to hawking a particular sector. Jam it down their throats whether it fit our audience’s business model or not. It was a matter of shelf space for prospectuses at the Merrill Lynch office and points earned for fantastic due diligence trips. Just pitch the fund du jour and move to the next office. It was an unfulfilling sales position to say the least and I felt, dare I say, whorish at times.
Taking a more customer focused/consultative sales approach to selling is all about listening, and then asking strategic and investigative questions (so you do get to talk!). It applies to every sales appointment, phone conversation, and meeting you have with a potential buyer. Nancy Martini, CEO of PI Worldwide, states, “In a selling situation, the real world is divided into two “worlds” – yours and the prospects/clients. Often, sales professionals only focus on the “world” they are familiar with, their own.” The key is you can’t ask strategic questions if you don’t start by listening to the client or prospects’ needs.
Listening provides you with the information you want to work effectively in the prospect’s world. Good listening means you can link your value proposition to the client’s specific needs. It also means you can have a meaningful, shared conversation, as Mr. Gschwandtner suggests.
Most of us love to talk and listening is pretty hard. Many of us in sales love to share and socially connect with a person; which means talking.
So here’s a question, how well do you listen? Listening does not mean nodding your head in agreement and waiting to say what you want (this is my big listening challenge). It truly means putting your agenda aside. Make a point to practice good listening skills. Good listening is a commanding skill, which can set you apart from other out there. Ditch the pitch, sit back and never stop listening.
With extensive expertise in organizational & leadership development, the Cornerstone Group helps clients to build more productive organizations by better leveraging their most important asset, people.
Their unique approach to assessing people, finding their core strengths, and leveraging those strengths in current and future roles helps their clients to hire smarter, manage more effectively, and develop stronger leaders. Their unique process of assessment, training, consulting and ongoing support allows them to partner with their clients and create a road map for organizational success. www.thecornerstonegroupinc.com
The Secret of New Marketing
I have always maintained that the best way to market is by word of mouth. Communicating with your network is the most powerful and important marketing vehicle you’ve got. I was so pleased to read Seth Godin’s blog this week,http://sethgodin.typepad.com/seths_blog/2009/04/first-ten-.html because he validated this marketing approach and labeled it, the secret of new marketing.
In his blog, Seth states:
Find ten people. Ten people who trust you/respect you/need you/listen to you.
Those ten people need what you have to sell, or want it. And if they love it, you win. If they love it, they’ll each find you ten more people (or a hundred or a thousand or, perhaps, just three). Repeat.
If they don’t love it, you need a new product. Start over.
Your idea spreads. Your business grows. Not as fast as you want, but faster than you could ever imagine.
This approach is so effective because you are communicating your message to people who know you and respect you. It is common knowledge that we buy products and services with brands that we trust. Your network contacts already trust you and believe in you and are more than willing to spread the word about your business and your brand.
Initially, it is not necessary to get your message out to the anonymous masses. There is a common belief that to jump start your business it is important to reach as many people as possible with expensive press releases and formal product launches. Seth calls this approach backwards. You spend a lot of money in the beginning and then it falls off when you should be doing the exact opposite. Save your marketing dollars until your business starts to grow and thrive.
Consciously nurture your network and be clear on your promotional message. What your network contacts say about you contributes to the value and reputational power of your brand.
April Teleclass on Self Promotion starts April 7th!
There is still time to register. 3 one hour sessions run consecutive Tuesday evenings 7-8pm EDT
Learn how to overcome your limiting beliefs around selling yourself and your business.
Create your own authentic and effective message to promote yourself.
Workbook included. $99 for 3 sessions!
register online: http://womenssuccesscoaching.com/services/group-coaching
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“Bonnie’s insight and approach regarding sales was transformational for me.”
Narrow Your Niche to Attract More Clients
We are all taught in Marketing 101 the importance of defining a niche and clarifying who we consider to be our target audience. I think we all understand this concept intellectually. It makes sense. When people have a clear understanding of what services and products you offer and who will benefit from those products and services, they can easily refer business. Yes, the concept completely makes sense.
Now, we are starting our own business. We have these wonderful products and/or services to bring to market. We don’t want to miss out on any opportunity to make a sale. So what do we do? Do we go back to Marketing 101 and choose a well-defined niche? Very often, we don’t. We ignore the marketing pundits and cast a really wide net in hopes of being wildly successful right out of the starting gate. We don’t want to turn down any opportunity that may come our way. The problem is that promoting ourselves without a specific target audience and niche can often backfire. We try to attract everyone, but we end up not attracting the clients we want and we limit our success because we haven’t defined our message so that others can refer business.
The hesitancy to narrow our niche is often fear based. We are fearful that if we limit ourselves we won’t be successful and that when we first start a business we need to take any clients/customers that we can. This approach can also be true, however, of more experienced entrepreneurs who are still holding on and patiently waiting for their businesses to grow.
The first step to attracting clients is to define your target audience. Who is your ideal client? Gender, age, income, educational background, occupation, geography, hobbies and interests, special needs are all important factors.
Once you clarify the target audience, you need to create a message to promote yourself and your business that will attract this type of customer/client. Your message should be very specific about what you provide for that target audience and how they will benefit. There should be an emotional component for them to latch on to. Make your message personal and tell your story and your own connection to this product or service.
I have assisted many clients through this process and the results are usually quite remarkable. Once you get over the fear of narrowing your niche and you send a clear message to your network, your business will literally take off. All of a sudden, the light bulb goes on and people get it. They will know someone who needs your services or product and they will refer business.
Your promotional message can be used in any form of media. Now you have the content for any successful promotion whether it’s face to face meetings, radio, print ads, web site, or brochures.
Narrow your niche and you WILL attract more clients.
April Teleclass: Self-Promotion for Entrepreneurs and Small Business Owners
Learn what limiting beliefs hold you back from successfully promoting yourself and your business.
Create your own unique compelling message that will help you stand out in a crowd.
This stimulating interactive group class will help any business owner feel comfortable and confident promoting themselves. Workbook included.
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Tuesday evenings, 7-8pm EST. April 7, April 14, April 21
Brand New! Starting in April. Weekly Success Group!
The Friday Breakfast Brag Club (T.G.I.F.)
Thank Goodness I‘m Fabulous!
End your week on a high note. Call in every Friday morning 8-8:30 am EDT and share your successes for the week in a safe and supportive environment. Practice a little bragging.
What went right this week? What does that say about you?
Celebrate YOU every week. What fun!
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Click here for more information on both Group Classes. www.womenssuccesscoaching.com/services/group-coaching
How to Stay Marketable in a Down Economy
How do you stay marketable in a down economy? Promote your personal brand.
When it comes to selling yourself, you should follow the same guidelines that you use when selling any product or service. Take an objective point of view, do an assessment of the product (you), create an effective pitch, and develop a sales plan.
1. Know Your Product.
Do an assessment of yourself and get to know yourself as the “product”.
What are your strengths?
List 3-5 personality pluses and how these traits have helped you in your current and past positions.
List 3-5 recent accomplishments. What do these accomplishments say about you?
2. What is your sales pitch for your product?
Create your own personal pitch.
Answer these questions:
What is my story? my history?
What differentiates me? What special qualities do I have and why are they marketable?
How have these qualities helped me be successful in the past?
What are my features and benefits?
i.e. I am tenacious and what that means to my employer is that they can count on me to stay focused and complete my assigned projects.
3. Create Your Sales Plan
What is your career goal for the next 6-12 months?
Create action items to help you reach your goal.
Identify people you need to be in front of consistently. How will you accomplish that? Set timeframes and identify resources needed if any.
What organizations should you join/attend? What committee should you volunteer for?
What special projects should you take on?
4. Go out there and sell yourself.
Always be prepared 24/7 to talk about your accomplishments.
Consistently work your sales plan and stay in front of your “web of influence”, your important contacts.
Stay visible. Stay positive. Stay focused.
Approach selling yourself and your own personal brand with the enthusiasm and confidence your “product” deserves. You are the best possible “product”. Go out there and let everyone know what you’ve got!
Want to practice your positive self-talk?
NEW Group staring in April
Friday morning Breakfast Brag Club (TGIF)
Thank Goodness I’m Fabulous!!!
8-8:30 am EDT every Friday morning
check it out: http://womenssuccesscoaching.com/services/group-coaching/
Why is to “sell” a four letter word?
I am always amazed at how many people are traumatized when it comes to selling. When I looked up “to sell” in the dictionary, I found these definitions.
- to transfer services to another in exchange for money. (OK. I can live with this one.)
- to persuade or induce someone to buy something. (Used car salesman approach?)
- to convince (hmmm. Still a bit negative.)
- informal definition: to cheat, betray,or hoax. (OMG!)
Yikes! No wonder those of us in sales often fight the negative public perception of sales people and NO WONDER no one likes to sell. It’s because they don’t like being SOLD TO.
There are many negative beliefs about sales. For those of you who think that you need to be born as a salesperson or need to be a certain personality type, I challenge you. You are hiding behind this limiting belief and assuming that only certain people can sell well. It’s too easy to take on this belief and the consequences are far reaching if you have your own business. After all, who can sell your business with more passion than you?
Sales does not have to be a daunting task. It’s about having basic conversations and dialogues with people. I emphasize dialogue because good selling is more about asking good open ended questions and listening. Don’t be intimidated into believing that you need to make spectacular slick presentations. Sales is more about building rapport and relationships, gaining trust, and educating others about your product or service. Even sales professionals know that these are the basic skills they need to be successful.
You can have the best business concept in the world, but if you don’t get out there and acquaint people with your product/services, you will not be successful. Talk with people about what you do. Connect with the passion you had when you first started your business. Make your message personal and interesting and just get out and sell!
Women’s Success Coaching is offering a teleclass on Self-Promotion in February. Four one hour sessions for $199. Check out Group Coaching to access more information or to register. First class is Tuesday evening, February 3rd from 7-8pm EST.
Good Selling is Good Service. Good Service is Good Selling
What does good selling have in common with good customer service? EVERYTHING.
Exceptional selling and exceptional customer service require a focus on the customer. Focusing on the customer makes the customer feel important and valued and when they feel important and valued, they are more likely to become a customer and remain a customer.
How do you stay focused on the customer’s needs rather than your own agenda?
Ditch the Elevator Pitch
How often have you been at a networking event or business gathering and someone asks you, “What do you do?”. Panic sets in as you try to remember your Elevator Pitch and it’s specific formula to answer the question about what you do. You break out in a sweat as you stumble through the arbitrary pitch. Frustrated, you leave that conversation thinking, “Oh my goodness. I just sounded like a fool”.
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