What Is Your Attention Grabber?
I was in Orlando this past week with some colleagues training a medical device sales force on “purposeful communication”. “Purposeful Communication” is communication that has a goal or desired outcome and when applied to sales presentations, the objective is to create a sales presentation that is well organized around a desired outcome with your target audience.
Selling to a large or small group of potential decision makers has many similarities to promoting yourself and your business to prospective clients. One similarity is in the way you open a presentation. The opening of a sales presentation or “attention grabber” is much like the way you start your elevator pitch or promotional message.
Attention grabbers are just that. They are designed to get the attention of the audience from the start so that they will engage and listen to your message.
How effective is your attention grabber?
Here are some different suggestions on how to open your pitch to grab attention from the listeners.
- Open your pitch with a statement or question that creates some kind of an emotional bond. A good way to create an emotional bond might be to say, “Imagine yourself….. or how would it feel if….”. You can move your listener to a state of mind or emotion where they will connect with their need for your product or services.
- Ask a poignant question that demonstrates that you get their problem or challenges. “Have you ever experienced….? What do you do when….? etc.
- Share a story about yourself and your journey that connects with your business in some way. Maybe you experienced similar issues, overcame those issues and now are passionate about helping other people.
- Make a statement that has an unexpected ending or is surprising in some way.
- Use a quote or song title or lyric that people can easily identify with and fits well into your message.
Starting your promotional pitch with your name and company name is NOT a great attention grabber. You need to give people a reason to remember you before you give them this information.
Draw them in first with something that gets their attention and then talk about your business and the benefit your product or service will provide to them. NOW, they will remember your name and company!
Create a Great Elevator Pitch
Have you ever been to a networking event where everyone needs to stand up and introduce themselves? I don’t know about you, but after about 3-4 people stand up and recite their elevator pitches, I can’t remember who does what. Very few of them capture my attention. Even less of them are memorable. They all sound alike because everyone is using the same approach, the same boring approach.
How then can you distinguish yourself? How can you stand out in the crowd?
We all want to sound professional, but in our quest to be professional, our pitches often fall flat. The goal of a good pitch is to attract clients and be memorable. So how do you create a great message; one that is effective and “sticky”?
I find that most of the pitches I hear do not have the “sticky” factor. And many of the pitches are very difficult to deliver. They are too technical or too wordy and, therefore, lose the audience. Some of the pitches are too vague. Sometimes we use jargon that no one understands in an effort to sound professional. The end result is that people may think we’re smart, but they have no idea what are business is.
Here are some tips on how to create a great elevator pitch:
- Your message should be authentic. Don’t use a lot of jargon or professional language that is off putting. You won’t connect with people this way.
- Your message should be personal. Tell your story. People love stories and they remember them.
- Put energy and passion into your message. Let people know that you love what you do. Don’t you want to work with people who love what they do?
- Make an emotional connection with you message. Identify the need and pain of your target audience so that people can easily identify with what you provide and they will remember you.
- Make your message easy to deliver, conversational. Don’t write a speech that you need to memorize and recite. It doesn’t sound authentic. It’s boring.
- Stimulate curiosity. Give a teaser or enough information so that they want to learn more about you.
- It might be appropriate to make it light and fun. Try using cliches, song titles or quotes to begin your pitch and get people’s attention.
Promotional messages take time to create. Start big, not small. Brainstorm and write down all your ideas about how to present yourself and THEN review your notes and pull out sound bytes to craft a great message.
For more tips on how to create a great elevator pitch, listen to my Women Mean Business show, Tune Up Your Pitch. On the show, I coach 3 women entrepreneurs through a process to tune up their pitch!
www.voiceamerica.com/voiceamerica/vepisode.aspx?aid=43836
Are You in Career Quicksand?
Does this describe you?
- Desperately trying to keep your job or business from swallowing you up?
- Totally focused on completing all your daily tasks but never getting through your to do list?
- Working nights and weekends to catch up?
- Stressed? Exhausted?
- Do you find the more you struggle to keep on top of things, the more you sink into the abyss?
I call this career quicksand. Why? Because when you are in this situation with your business or career, you are stuck and I mean really stuck! The consequences of this are that you are not in the position or frame of mind to move your business or career forward. When you are in career quicksand, you cannot think clearly or objectively. As long as you are totally focused on daily tasks, you do not have the time or energy to be creative. All your energy is expended on daily survival.
What would it take for you to extricate yourself from this trap and begin to think more strategically?
Here are some tips to pull yourself out of the quicksand:
- At least once a day, take some time to do something totally different from work; anything that will clear you mind. Ideally, scheduling even a few short breaks (10 minutes) during the day helps to keep up your energy and stimulate your creativity.
- Work with a coach or mentor. This partnership can give you a new perspective on your business and career. The potential to see things more objectively offers a great opportunity to get “unstuck”.
- Start an Affinity Group at work. Gather a group of like-minded women together on a regular basis to discuss and brainstorm on work place challenges and opportunities.
- Schedule regular networking meetings (lunch, dinner, coffee) with peers outside of your own company. It’s amazing what wisdom is available from other business owners or women in similar corporate positions.
- Keep your mind open to new approaches through a variety of resources. There are many insightful and valuable books on business management and leadership. (Let me know if you would like some suggestions). There are also many worthwhile online resources.
The first step to getting “unstuck” is to realize that you ARE stuck and that the consequences of this are detrimental to the growth of your business and career. You simply can’t move forward if all of your energy is focused on daily tasks and survival.
Look for ways to pull yourself out of the quicksand and think strategically about where you want to go and how best to get there.
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Also, check out my new January teleclasses:
Promote Yourself to Success (3 one hour sessions). $99. Class limited to 6
Learn how to create an effective and memorable message and practice with your peers!
for more information and registration:
http://womenssuccesscoaching.com/services/group-coaching/
What’s Your Story?
We all have unique stories to tell about our careers and our businesses. I did a presentation last week on self-promotion in Boston to the Downtown Women’s Club and heard many great stories from the attendees and I was reminded again how truly wonderful all our stories are. Each story reveals something personal about us.
What is the story behind starting our business? Where did the idea come from? Why did we choose to start this particular business?
What’s been our personal journey thus far? How have we taken our passion and turned it into a business?
What attracted us to a particular company and career?
When we incorporate stories into our promotional message, it creates a message that attracts listeners. People love stories so why don’t we tell them? Why do we hesitate tobe personal in our approach to self-promotion? Often we get so hung up on presenting a “professional” persona that we end up with a promotional pitch that falls flat.
If, in fact, the goal of a promotional pitch is to attract interest and be memorable, it only makes sense that we should infuse more of our personality and passion into the message.
What is your unique story and how might you include some of that story in your conversations about your business and career?
Telling your story can make a huge difference in a job interview. It’s certainly an improvement over just reciting your resume. Think of an appropriate story about your accomplishments that will set you apart from the other applicants.
At a networking event, how do you answer the question, “What do you do”? Keep the conversation lively by revealing something personal (o.k. maybe not too personal) about how and why you chose to start your business, about your passion for what you do. People will remember you as they also tune out everyone else’s boring elevator pitches.
In our quest to be professional, we create messages that are dull and forgettable.
Step out of the box and say something that will set you apart.
Isn’t that the goal after all? To have a message that people remember?
I’m offering a teleclass in November on “Promote Yourself to Success”. This class will be 3 consecutive Wednesday evenings 7-8 pm EDT starting November 4th. Three one hour sessions $99. Class limited to six.
Participants will:
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create a new promotional message
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develop an action plan for self-promotion
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practice delivering their message
http://womenssuccesscoaching.com/november-teleclass-workshop-registration/
Are the “Shoulds” Getting You Down?
As women, we are continuously striving for work/life balance because we believe it’s possible. All the subject matter experts (myself NOT included) tell us that we can achieve balance in our lives and we should make every effort to create this equilibrium for ourselves. It is doable.
We are all superwomen. As a result, we have an ongoing list of things we “should” do for our career and our family/personal life. We seem to punish ourselves with this list of “shoulds”. The “shoulds” contribute to our guilt on a daily basis and we often give more focus to what we “should” have done or “should ” do instead of everything we have accomplished.
I propose that we create a different type of list; a list of things that we choose NOT to do. This new approach is a powerful guilt-free antidote to the “shoulds” for we are CHOOSING not to do the things on the list. I choose NOT to volunteer to make brownies for the class picnic. I choose NOT to do the laundry before work this week. I choose NOT to stay late at work one night a week. I will NOT have the dinner party this weekend.
So many of our “shoulds” actually add very little value to our lives. Take a look at your list and see if you agree. So why do we persist on focusing on them everyday?
Let’s try to let the “shoulds” go. Take back your power and intention and focus on your accomplishments and success. Don’t beat yourself up with guilt. Try a new approach and create a list of what YOU CHOOSE NOT TO DO.
The choice is yours!
Stop Talking Already!
This is a guest post by Laura Caton from The Cornerstone Group Inc. www.thecornerstonegroupinc.com
To listen well is as powerful a means of influence as to talk well, and is as essential to all true conversation. ~Chinese proverb.
On May 21, more than 200 people attended the Sales 2.0 Conference hosted by Selling Power Magazine in Boston; unfortunately I was not one of them. However, a good friend of mine did attend and she came back from this meeting, brimming with enthusiasm. As we sat enjoying a delicious glass of chardonnay Saturday night, she explained her renewed gusto for selling–she was reborn. We talked about social networking and how this was the new way to generate leads. We both bemoaned the lead time for closing a sale and how businesses appear to be paralyzed by spending, any spending!
One of the more interesting observations that apparently came out of this conference for her was from Gerhard Gschwandtner, Founder and CEO of Personal Selling Power Inc. In his opening speech, “7 Key Trends in Selling,” he talks about ditching the pitch. (btw, Bonnie offers a program called Ditch the Pitch). She said, “You know, it’s more about having a conversation. It’s more important than ever before to talk with prospects, as opposed to at them.” Wow, I didn’t know this was a news flash. I was even more surprised to hear my friend, who I also saw at the hunter/sales person personified, say this straight faced—as if this was news to her! Quite frankly, I was more interested in drinking my wine and talking recipes from this month’s Food and Wine.
Curious as to what else happened at this conference, I went on the Sales 2.0′s web site for more information. I stumbled upon this, Barry Trailer, a Partner at CSO Insights, was quoted as saying, “The number one mistake I see in the area of “customer engagement” is that the Sales Reps think they should be doing all the talking”. Okay, maybe doing the stop, listen and listen is a news flash!
As a wholesaler for a large mutual fund company in the early 80′s, the sales approach was the same; product, product, product. Every quarter was devoted to hawking a particular sector. Jam it down their throats whether it fit our audience’s business model or not. It was a matter of shelf space for prospectuses at the Merrill Lynch office and points earned for fantastic due diligence trips. Just pitch the fund du jour and move to the next office. It was an unfulfilling sales position to say the least and I felt, dare I say, whorish at times.
Taking a more customer focused/consultative sales approach to selling is all about listening, and then asking strategic and investigative questions (so you do get to talk!). It applies to every sales appointment, phone conversation, and meeting you have with a potential buyer. Nancy Martini, CEO of PI Worldwide, states, “In a selling situation, the real world is divided into two “worlds” – yours and the prospects/clients. Often, sales professionals only focus on the “world” they are familiar with, their own.” The key is you can’t ask strategic questions if you don’t start by listening to the client or prospects’ needs.
Listening provides you with the information you want to work effectively in the prospect’s world. Good listening means you can link your value proposition to the client’s specific needs. It also means you can have a meaningful, shared conversation, as Mr. Gschwandtner suggests.
Most of us love to talk and listening is pretty hard. Many of us in sales love to share and socially connect with a person; which means talking.
So here’s a question, how well do you listen? Listening does not mean nodding your head in agreement and waiting to say what you want (this is my big listening challenge). It truly means putting your agenda aside. Make a point to practice good listening skills. Good listening is a commanding skill, which can set you apart from other out there. Ditch the pitch, sit back and never stop listening.
With extensive expertise in organizational & leadership development, the Cornerstone Group helps clients to build more productive organizations by better leveraging their most important asset, people.
Their unique approach to assessing people, finding their core strengths, and leveraging those strengths in current and future roles helps their clients to hire smarter, manage more effectively, and develop stronger leaders. Their unique process of assessment, training, consulting and ongoing support allows them to partner with their clients and create a road map for organizational success. www.thecornerstonegroupinc.com
Cindy Loughran, New Leaf Touchstone
Cindy is a certified business coach and change agent. Because change can be so challenging, Cindy created beautiful bracelets to reinforce her message of changing behaviour with her clients. Now she has a whole new business! Listen to this great story of how she developed her new business and check out these lovely bracelets on her website.
Her website: http://newleaftouchstone.com
[podcast]http://womenssuccesscoaching.com/wp-content/uploads/2009/05/5-19-09.mp3[/podcast]
The Secret of New Marketing
I have always maintained that the best way to market is by word of mouth. Communicating with your network is the most powerful and important marketing vehicle you’ve got. I was so pleased to read Seth Godin’s blog this week,http://sethgodin.typepad.com/seths_blog/2009/04/first-ten-.html because he validated this marketing approach and labeled it, the secret of new marketing.
In his blog, Seth states:
Find ten people. Ten people who trust you/respect you/need you/listen to you.
Those ten people need what you have to sell, or want it. And if they love it, you win. If they love it, they’ll each find you ten more people (or a hundred or a thousand or, perhaps, just three). Repeat.
If they don’t love it, you need a new product. Start over.
Your idea spreads. Your business grows. Not as fast as you want, but faster than you could ever imagine.
This approach is so effective because you are communicating your message to people who know you and respect you. It is common knowledge that we buy products and services with brands that we trust. Your network contacts already trust you and believe in you and are more than willing to spread the word about your business and your brand.
Initially, it is not necessary to get your message out to the anonymous masses. There is a common belief that to jump start your business it is important to reach as many people as possible with expensive press releases and formal product launches. Seth calls this approach backwards. You spend a lot of money in the beginning and then it falls off when you should be doing the exact opposite. Save your marketing dollars until your business starts to grow and thrive.
Consciously nurture your network and be clear on your promotional message. What your network contacts say about you contributes to the value and reputational power of your brand.
April Teleclass on Self Promotion starts April 7th!
There is still time to register. 3 one hour sessions run consecutive Tuesday evenings 7-8pm EDT
Learn how to overcome your limiting beliefs around selling yourself and your business.
Create your own authentic and effective message to promote yourself.
Workbook included. $99 for 3 sessions!
register online: http://womenssuccesscoaching.com/services/group-coaching
Here are some testimonials:
“Thanks Bonnie! It was a great session and I found it very helpful. I am charged up and ready to go.”
“To anyone who hasn’t taken this workshop, I highly recommend it!! It’s excellent information.”
“Bonnie’s insight and approach regarding sales was transformational for me.”
How Many Hats Can a Woman Wear in One Day?
No, this isn’t a riddle! We wear so many hats during the course of one day that it’s quite remarkable. How do we do it so effortlessly? Have you ever thought about all the different roles you play? There are probably way too many to mention in one blog post, however, since my intention is to give all women a much needed pat on the back and recognition for all they accomplish, I am going to give this a try.
Early Morning
- Housekeeper
- Caterer/short order cook
- Drill Sargent
- Chauffeur
- Event Planner
- Commuter
- Athlete (did you get your gym time in?)
Work
- Correspondent
- Visionary
- Leader
- Manager
- Customer Service Representative
- Computer whiz
- Team Player
- Mentor/coach
- Task Master
- Negotiator
- Marketing Director
- Salesperson
- Bookkeeper
- HR Director
- Peacekeeper
- Researcher
- Worker Bee
- Cheerleader
- Speaker/Presenter
- Humorist
- Nurse
- Therapist
Evening
- All of early morning activities again
- Disciplinarian
- Personal Shopper
- Laundress
- Librarian
- Sports Fan
- Teacher
- Activist/Community member
- Story teller
- Babysitter
- Entertainer
- Companion, lover, partner, mother, sister, daughter, friend
WHEW! It really is quite remarkable how many different hats we can wear during the course of one day and how we can switch those hats so effortlessly. We are FABULOUS!
I know this isn’t everything. What did I miss? I would love to hear your feedback and be able to add to the list!
Join the Friday Breakfast Brag Club (TGIF)
Share and Celebrate your weekly successes by calling in each Friday 8-8:30 am EDT and practice your positive self-talk. This is a FUN way to end your work week.
Just $29.99 per month for all the self-esteem boosting you can take!
http://womenssuccesscoaching.com/services/group-coaching
Narrow Your Niche to Attract More Clients
We are all taught in Marketing 101 the importance of defining a niche and clarifying who we consider to be our target audience. I think we all understand this concept intellectually. It makes sense. When people have a clear understanding of what services and products you offer and who will benefit from those products and services, they can easily refer business. Yes, the concept completely makes sense.
Now, we are starting our own business. We have these wonderful products and/or services to bring to market. We don’t want to miss out on any opportunity to make a sale. So what do we do? Do we go back to Marketing 101 and choose a well-defined niche? Very often, we don’t. We ignore the marketing pundits and cast a really wide net in hopes of being wildly successful right out of the starting gate. We don’t want to turn down any opportunity that may come our way. The problem is that promoting ourselves without a specific target audience and niche can often backfire. We try to attract everyone, but we end up not attracting the clients we want and we limit our success because we haven’t defined our message so that others can refer business.
The hesitancy to narrow our niche is often fear based. We are fearful that if we limit ourselves we won’t be successful and that when we first start a business we need to take any clients/customers that we can. This approach can also be true, however, of more experienced entrepreneurs who are still holding on and patiently waiting for their businesses to grow.
The first step to attracting clients is to define your target audience. Who is your ideal client? Gender, age, income, educational background, occupation, geography, hobbies and interests, special needs are all important factors.
Once you clarify the target audience, you need to create a message to promote yourself and your business that will attract this type of customer/client. Your message should be very specific about what you provide for that target audience and how they will benefit. There should be an emotional component for them to latch on to. Make your message personal and tell your story and your own connection to this product or service.
I have assisted many clients through this process and the results are usually quite remarkable. Once you get over the fear of narrowing your niche and you send a clear message to your network, your business will literally take off. All of a sudden, the light bulb goes on and people get it. They will know someone who needs your services or product and they will refer business.
Your promotional message can be used in any form of media. Now you have the content for any successful promotion whether it’s face to face meetings, radio, print ads, web site, or brochures.
Narrow your niche and you WILL attract more clients.
April Teleclass: Self-Promotion for Entrepreneurs and Small Business Owners
Learn what limiting beliefs hold you back from successfully promoting yourself and your business.
Create your own unique compelling message that will help you stand out in a crowd.
This stimulating interactive group class will help any business owner feel comfortable and confident promoting themselves. Workbook included.
NOW ONLY $99 for 3 one hour sessions!
Tuesday evenings, 7-8pm EST. April 7, April 14, April 21
Brand New! Starting in April. Weekly Success Group!
The Friday Breakfast Brag Club (T.G.I.F.)
Thank Goodness I‘m Fabulous!
End your week on a high note. Call in every Friday morning 8-8:30 am EDT and share your successes for the week in a safe and supportive environment. Practice a little bragging.
What went right this week? What does that say about you?
Celebrate YOU every week. What fun!
$29.99 per month. 3 month commitment. Space limited.
Click here for more information on both Group Classes. www.womenssuccesscoaching.com/services/group-coaching
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